Terms and COnditions

These Terms and Conditions constitute a legally binding agreement made between you, whether

personally or on behalf of an entity (“customer,” “you”) and Bin Boss LLC (“Bin Boss,” “company,” “we,”

“us,” or “our”) as an authorized user of such services provided by the company.

These Terms and Conditions and any other operating rules, policies, price schedules, or other

supplemental documents published by Bin Boss LLC will collectively constitute the “Agreement”

between Bin Boss LLC and you regarding the bin cleaning and related services. By using the service,

you confirm your acceptance of and agreement to be bound by this Agreement.

These Terms and Conditions also constitute a legally binding agreement concerning your access to

and use of our website and any other media form, media channel, mobile website, or mobile application

related, linked, or otherwise connected to Bin Boss LLC (collectively, the “Site”). You agree that by

accessing the Site or scheduling service, you have read, understood, and agreed to be bound by these

Terms and Conditions.

1. Service

Bin Boss LLC provides mobile trash bin cleaning and related power-washing services for

residential customers and commercial customers, including dumpster cleaning where offered.

Residential service is typically performed and billed on a subscription or scheduled basis. Commercial

and dumpster work may be billed per visit, per contract, or on a recurring schedule as agreed.

Bin Boss will make every effort to clean your bin(s) or dumpster(s) to the best of our ability, but we

reserve the right not to clean a container for any reason deemed hazardous or a liability to our safety or

equipment. We will always do our best, but we cannot guarantee that all stains, odors, or damage will

be removed due to the stain’s age, type, or color, or the container’s age, type, color, or material.

2. Customer Responsibilities

For Bin Boss LLC to provide its services, the customer must abide by the following conditions or the

service could be interrupted, postponed, or billed without completion. Bin(s) and dumpster(s) MUST be:

• Free of un-bagged trash and animal waste. Bins containing unbagged feces or loose waste will

not be cleaned.

• Empty (or as empty as reasonably possible) and available at the curb, alley, designated pad, or

agreed service location by the scheduled service window.

• Free of chemicals, oils, petroleum-based products, oil-based paint, glue or other adhesive, or

hazardous waste of any kind.

• Free of building materials, e.g., plaster, stucco, concrete, or construction debris that would

damage equipment.

• Accessible without locked gates, blocked driveways, aggressive animals, or other unsafe

conditions. Customers must notify us in advance of access codes, gate instructions, or special

placement.

A vacation hold or service skip may be placed on recurring service. The customer must notify Bin Boss

LLC by phone, text, or email at least 48 hours before the scheduled service. The service will be

temporarily suspended, and the customer will not be charged for skipped visits that were timely

requested.

If any of the above conditions are not met, Bin Boss LLC reserves the right not to perform the

service(s), and the customer is still responsible for payment for that scheduled visit unless we elect to

waive it. If we cannot perform the service, a picture may be sent to the customer via email and/or text

with an explanation.

Bin Boss LLC reserves the right not to clean damaged, structurally unsafe, or leaking bins or

dumpsters. We will message you and, when practical, provide a picture of the damaged container with

a recommendation.

3. Bin Boss LLC Responsibilities

Bin Boss LLC will schedule the customer’s service on a pre-planned route (or an agreed commercial

appointment) and, when practical, notify the customer leading up to the day of service via email and/or

text message. We will attempt to service all containers on the planned route. After service, the

customer will be invoiced and, if a card is on file, the stored payment method may be charged

automatically. Our technician may take before and after photos for quality control and customer

records.

If Bin Boss LLC cannot provide its service(s) on the scheduled day due to inclement weather, vehicle

maintenance, route delays, unforeseen events, or otherwise, we will try to notify the customer in

advance and reschedule to the next available opportunity. Due to route scheduling and/or extended

weather, the visit may be moved to the following scheduled service date. The customer will not be

charged if service cannot be performed due to these company-side reasons.

Trash bins designated for recurring cleaning may be tagged (sticker or identifier placed on the bin) at

the first servicing appointment. These tags should stay on the designated bins and not be removed or

covered. Bin Boss will only guarantee service of tagged or previously identified containers. Additional

bins or dumpsters will be serviced upon request and billed at the then-current rate.

4. Charges and Payment

The customer agrees to pay all service charges for the service(s) and applicable taxes. Bin Boss LLC

reserves the right to adjust pricing at any time. Changes in pricing may be communicated via the

website, invoice, text, and/or email. The customer may continue or discontinue the service subject to

the cancellation terms below. Recurring service continues until canceled by the customer.

Customers may request a change to the selected service plan at least seven (7) days before the next

scheduled service.

Recurring payment plans (monthly, every other month, or as otherwise agreed):

• Plans are recurring and auto-renew from year to year until canceled.

• Customers using automatic billing must keep an active debit or credit card (or other accepted

method) on file and authorize future charges.

• Customers may be billed in advance of the first service or after each completed visit, depending

on the plan selected.

• The customer is responsible for paying for the service requested regardless of the number of

bins present and available, unless a different per-bin arrangement was agreed in writing.

• An invoice or receipt is provided after payment when our processor or scheduling system

generates one.

• No refunds will be issued after service has been completed. If you are not happy with our

service, notify us promptly by email, text, or phone so we can make it right. We strive for

customer satisfaction and will reasonably attempt to re-service or correct issues when we are at

fault.

Bin Boss LLC uses payment processors to store payment information. The customer’s card may be run

automatically after service or on the agreed billing cycle.

5. Referral Program

Existing customers in good standing may be eligible for a credit or discount per qualified referral of a

new paying customer, as published from time to time. One-time or commercial terms may differ.

Referral details, amounts, and eligibility may change and will be confirmed at the time of the referral.

6. Modifications to Terms and Service

Bin Boss LLC reserves the right to modify and/or amend these Terms and Conditions and/or the

customer agreement at any time by posting a revised version on our website.

Bin Boss LLC also reserves the right to modify the service at any time for our customers’ benefit and

the overall success and safety of the service program.

7. Default Payments

Bin Boss LLC reserves the right to suspend or terminate service without notice upon rejection of any

credit or debit card charge, failed ACH, or if the customer’s card issuer seeks the return of payments

previously made. Such rights are in addition to any other legal rights or remedies available to Bin Boss

LLC. Past-due balances may be subject to collection.

8. Cancellation of Subscription or Recurring Service

The customer may cancel recurring service at any time. Cancellation should be requested at least

fourteen (14) days in advance of the next scheduled service date by email, text, or phone, and should

clearly state that you wish to cancel. If you cancel a recurring package after the first completed service

visit, a one-time cancellation or early-stop fee of $50 may apply, unless we waive it.

Prepaid unused visits, if any, will be handled as stated on your plan or invoice. Commercial contracts

follow the term and notice stated in that contract.

9. Customer Information and Communications

We do not sell, trade, or rent customers’ personal identification information to others. Payment data is

handled through PCI-aware processors. By signing up, emailing us, calling, or texting us, you agree to

receive service-related text and email messages from Bin Boss LLC (reminders, invoices, photos,

weather delays). You may opt out of marketing messages at any time by replying STOP to a text or

emailing us; operational messages about a scheduled visit may still be sent when needed to complete

service.

10. Sanitization and Disinfection

The customer understands that high-pressure hot water and our cleaning process are a strong defense

against germs, odor, and the environments in which they thrive. However, Bin Boss LLC cannot

guarantee the complete elimination of all contagions, bacteria, pests, or odors within, around, or on

garbage bins or dumpsters. We will make all reasonable efforts to clean, sanitize, and deodorize to the

best of our ability but make no claims to prevent disease or the spread of contagions.

11. Limitation of Liability

To the fullest extent permitted by Maryland law, Bin Boss LLC is not liable for indirect, incidental,

special, or consequential damages, or for pre-existing damage to bins, dumpsters, pads, lids, wheels,

or property. Our total liability for any claim arising out of a service visit shall not exceed the amount paid

for that visit. Customers remain responsible for their own waste containers and for following local trash

and recycling rules.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Maryland, without regard to

conflict-of-law principles. Venue for any dispute shall be in the state or federal courts located in

Maryland.

13. Contact

Questions, requests, or complaints about privacy should be sent to:

Bin Boss LLC

P.O. Box 241 Cockeysville, MD 21030 

Phone: 443-246-2677

Email: Info@binbossmd.com

Website: www.binbossmd.com

Please include your name, the email or phone number you used with us, and a clear description of your

request.